solotbaje Privacy Policy

Who This Privacy Policy Applies To

This privacy policy applies to all users of the solotbaje platform — including those who visit the website, register an account, play betting or casino games, carry out financial transactions, or contact customer support.

Our platform is strictly for users aged 21 and above. We do not knowingly collect information from minors. If any minor's information is accidentally collected, it will be deleted immediately.

This policy has been prepared in line with the legal framework of Bangladesh and international best practices for data protection. We may update this policy from time to time, and any changes will be published on this page.

What Information We Collect

Opening an account and using services on solotbaje requires some information to be collected. We only collect what is necessary to provide you with the best service and to ensure the security of the platform.

2.1 Information You Provide Directly

When you register or contact us, you provide certain information yourself. This includes:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for contact and verification)
• National ID or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket number, or bank account details)
• Messages and chat logs when contacting customer support

2.2 Automatically Collected Information

When you use our website, certain technical information is collected automatically. This is used for platform improvement and security monitoring:

• IP address and device type
• Browser type and operating system
• Website access time and session information
• Pages visited and click patterns (analytics)
• Cookies and local storage data (see details below)

2.3 Transaction Information

A complete record of your account's financial activity is stored in our system. This includes deposit amounts and methods, withdrawal history, bonus claim history, and detailed records of betting and gaming activity.

How We Use Your Information

solotbaje uses your information only for legitimate purposes. We will never use your information without your consent or for purposes beyond those described below.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To effectively operate betting, gaming, deposit, and withdrawal services.
• Identity Verification (KYC): To prevent fraud and confirm age.
• Customer Support: To respond properly to your questions, complaints, or requests.
• Security Monitoring: To detect and prevent unauthorized access and fraudulent activity.
• Legal Compliance: To comply with financial regulations and responsible gaming guidelines.
• Communications: To send important updates, security alerts, and account-related notifications.
• Platform Improvement: To analyze user experience and improve the quality of our services.

Sharing Information and Third Parties

solotbaje never sells your personal information. However, limited information may be shared with certain trusted third parties in order to provide services.

4.1 Who Information May Be Shared With

• Payment Processors: bKash, Nagad, Rocket, and banking service providers receive the information necessary to complete transactions.
• Identity Verification Services: Authorized organizations to complete the KYC process.
• Technology Infrastructure: Cloud server and security service providers, who operate under strict confidentiality agreements.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive the minimum information necessary to operate games.

4.2 Legal Obligations

We may be required to disclose information to authorities pursuant to a court order, government directive, or legal investigation. Such disclosure will remain within the legal framework and limited to only what is necessary.

4.3 What Will Never Happen

• Your information will not be sold to third-party advertisers.
• Your information will not be shared with unnecessary parties without your consent.
• Your information will not be transferred to competing businesses.

Data Storage and Security

solotbaje has implemented industry-standard technical and organizational measures to ensure the security of your information.

5.1 Technical Safeguards

• All data transfers are secured through SSL/TLS encryption.
• Stored data is kept in encrypted databases.
• Access controls ensure that only authorized staff can access data.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits are conducted.

5.2 Data Retention Period

Relevant information is retained for as long as your account is active. Even after an account is closed, certain information is retained for a defined period as required by legal obligations. Once that period expires, the data is securely deleted.

5.3 Response to a Data Breach

In the event of an unexpected security breach, we will conduct a prompt investigation and notify affected users in a timely manner. Necessary corrective measures will be taken immediately.

Cookies and Tracking Technologies

solotbaje uses cookies and similar technologies on its website. These are stored as small files in your browser and help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — the site cannot function properly without them.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To analyze site usage and make improvements — data remains anonymous.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

Your Rights and Controls

You have clear rights over your own information. solotbaje respects these rights and supports you in exercising them.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (within the limits of legal obligations).
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured digital format.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, contact us directly. We will aim to respond within 30 business days.

Responsible Gaming and Data Protection

As part of our responsible gaming policy, we monitor your gaming behavior. We use this information to identify signs of problematic gaming and to provide the necessary support.

Your gaming history data is used solely to ensure your safety and wellbeing and to meet legal obligations — never for advertising purposes.

To learn more about responsible gaming, visit our Responsible Gaming Guidelines page.

Protection of Children and Minors

solotbaje is strictly closed to anyone under the age of 21. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at the time of registration. If a minor's information accidentally enters our system, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please contact us immediately.

Policy Changes and Updates

solotbaje reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notice on the platform.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. If you do not agree to the new policy, you always have the option to close your account.

Contact and Complaints

Contact us for any questions, concerns, or requests to exercise your rights related to this privacy policy.